One store and person who gets full marks is Philippe Marquet of Richard Mille! Friendly, knowledgeable and a genuinely nice fellow.
Interestingly enough, popping into a few of the other shops on Rodeo Drive my experience was very, very different. Not so friendly, and in fact, one "brand boutique" who I had just written a story about that very morning couldn't have been less polite. Now consider this for a moment, these are people employed with the intention of selling watches - i.e. retail, and one would think that part of this would entail, I don't know, being friendly?!
And finally, Breguet - so get ready to throw away all of your pre-conceived notions that this must be an intimidating, bastion of exclusivity. Well, yes and no. It is a beautiful, well presented boutique. It has a beautiful collection of watches. But the people - COULD NOT HAVE BEEN BETTER! Mr. Acosta and Ms. Moore were incredibly friendly. I had intended to simply stick my head in the door, say hi, and be on my way. But Perrier was offered, and a great conversation about the watch business and the new Chronometers buyer's guide - www.chronometers.org ensued.
So it was an informative day - Richard Mille and Breguet - you have got it RIGHT!
No comments:
Post a Comment